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Find where your IT service workflow gets stuck

An independent review of one ITSM or Jira workflow. Receive evidence-based findings and practical first steps, without providing access to your systems.

Request an audit →

What will you receive?

  • Review of one incident, service request or Jira workflow.
  • Analysis of up to five pages or five anonymised screenshots.
  • Up to five findings with evidence, potential impact, priority and first action.
  • A written report recommending an order of implementation.

Delivery within two working days after payment and complete intake, subject to the confirmed agreement.

Findings must be supported by your material. Missing evidence is explicitly identified. This review is not a certification audit or technical security test; implementation is excluded.

How it works

How it works

  1. Request: briefly describe your workflow and question.
  2. Agree scope: receive the scope and total price, including any applicable VAT.
  3. Approve and pay: receive an invoice with an individual business payment request.
  4. Provide material: the audit starts once payment and complete intake are received.

Fictional example finding

Observation: the sample process describes a handover to an application team, but does not identify who owns progress and communication.

First action: assign one accountable owner at each handover. For two weeks, track tickets left without an owner for more than one working day.

This example contains no client data and makes no claim about actual results.
ITSM Friction Audit

Request an audit

A request does not commit you to purchase. Do not include internal documents, customer data or passwords at this stage.

No email app configured? Email joel@krakabusinesssolutions.nl.

Review and send the request yourself in your email app. This form does not store data. Privacy